Below is the answer to the most frequently asked questions about Defigo.
Defigo is a digital access control system delivered as-a-service. The system consists of a digital intercom, a mobile application that acts as a key, and a web-based administration portal.
With Defigo, the call button is no longer old-fashioned and mechanical. Instead, it is a digital button on a large, bright, and robust touch screen that gives the building a uniform and aesthetic appearance.
When Defigo users receive visits the visitor taps the name they want to visit on the digital door phone. This prompts the Defigo app on the user’s phone to ring. It is also possible to let visitors in through the Defigo Apartment Station, which can be permanently mounted inside the apartment.
Defigo’s digital intercom and access control system is suitable for all types of buildings where several people need access to the same doors. In addition to being user-friendly and secure, the Defigo intercom is aesthetically pleasing and requires minimal maintenance. Defigo is delivered as a service meaning that you do not have to think about updating your access control system every 5-7 years. Updates, system monitoring, service, and support are all part of the monthly Defigo subscription.
For commercial buildings, the Defigo access control solution is offered without an intercom. Defigo integrates the building’s existing access control system to digitalize, streamline and simplify access and administration. The Defigo system will make your existing infrastructure modern and easier.
The system is administrated through Defigo’s WebAdmin. The WebAdmin enables administrators to manage multiple buildings and users from a centralized spot. Customers are assigned administrator rights for their buildings and can modify the system’s rules. Through Deifgo’s WebAdmin one can register and remove users. Such administrative tasks can also be assigned to users in the individual apartment/company if desired.
With the Defigo app, residents in residential buildings and users in commercial buildings do not have to use keys or access cards which saves a lot of hassle, costs and significantly increases safety. Real-time access control and two factor authentication on the smart phone ensures a highly secure system.
Defigo is a very safe and secure system. The screen is equipped with a one-way camera that allows you to see who is calling, but the guest does not see you.
Defigo is a system developed for residential and commercial buildings and is suitable for all types of buildings where several people need access to the same doors. The system’s intercom is pretty and narrow and can be placed anywhere. In addition, the wiring required to install the system is minimal.
As the Defigo system is connected to city power, the system will not work if there is a power failure. To avoid this, you can connect battery backup to the Defigo system.
Defigo is a very flexible system, developed to be integrated with most existing lock and access control systems in the building. There is thus no need to replace locks or other systems with associated high costs.
It is very easy to start using Defigo. The steps are as follows:
Under the “Support” tab in the app, you will find and be able to download the manual for the app.
It is possible to have individual call buttons or one common call button for the whole office/household which either dial people sequentially or everyone at once.
If you do not receive calls from the app when someone rings the doorbell, it may indicate that the app lacks permission to send out alerts. You can fix this by allowing notifications for the Defigo app in your phone’s settings. The procedure for this differs from phone to phone, but if you contact support, we will be happy to help you find the notification settings on your phone. Support can be reached by sending an email to firstname.lastname@example.org.
To add an extra call button to the panel, a user account must be created for that person. To create an additional user, you can contact the administrator of the building.
The building’s administrator also has the opportunity to allow each apartment rights to add other family members in the app.
You can change the layout of your call button by going to “Call settings” in the app. Click here to watch the procedure.
You can use Defigo without the app. When a visitor rings the doorbell, you will receive a regular phone call, and you can talk to the person next to the door. To open the door, you can dial five on your phone.
You can also use the Defigo Apartment Station to open for visitors. Then you will receive video calls just like on the app – but from a larger screen. You can mount the screen on the wall or have it standing on a table where an electrical outlet is available. The Defigo Apartment Station is connected to the WiFi, and you log in with the username and password you have received by email.
In residential buildings, Defigo neither shares nor logs data on how you use the app.
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